Shipping Policy

Zenteahaven Shipping Policy

At Zenteahaven, we're committed to bringing our products to tea lovers worldwide with flexible and transparent shipping options. Here's our detailed shipping policy:

Shipping Options and Rates

  • Economy Shipping
    • For orders totaling $0.00 - $49.00: A flat rate of $8.00 applies.
    • For orders totaling $50.00 or more: Shipping is free of charge.
  • Express Shipping
    • For orders totaling $50.00 or more: A flat rate of $9.00 applies.
    • For orders totaling $0.00 - $49.00: A flat rate of $15.00 applies.
  • Standard Shipping
    • For orders totaling $50.00 or more: A flat rate of $6.00 applies.
    • For orders totaling $0.00 - $49.00: A flat rate of $12.00 applies.

Order Processing Time

Orders are typically processed within 1 - 3 business days after payment confirmation. During peak seasons (e.g., holidays), processing times may be slightly extended.

Shipping Timeframes

  • Economy Shipping: Usually takes 7 - 15 business days for delivery, depending on the destination.
  • Standard Shipping: Generally arrives within 5 - 10 business days.
  • Express Shipping: Typically delivers within 3 - 7 business days.

Shipping Destinations

We ship to all countries and regions worldwide. For any specific shipping inquiries related to your location, please reach out to us.

Tracking Your Order

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. Use this number to track your shipment's status on the respective courier's website.

Customs and Duties (For International Shipments)

For international shipments, any customs duties, taxes, or other fees imposed by the destination country are the responsibility of the customer. We recommend checking with your local customs office for details on potential charges.

Returns and Exchanges

If you need to return or exchange an item, please refer to our Return and Exchange Policy. Note that shipping costs for returns or exchanges are generally the customer's responsibility, unless the item is defective or we made an error in your order.
If you have any further questions about our shipping policy, please contact us at support@zenteahaven.com.